0

Train breakdown 28 June 17

This is the first major breakdown that affect both directions on the North South Line. Free bus boarding services were available for those buses that ply past the MRT Stations.


It start with the notification and LTA also got the time wrong. 

Notice the timing difference with the posting and the actual content. The notification always are later than the actual event. Twitter is the best place to get the latest news than the incumbent news agency. There is a lot of procrastination on the ground level to prevent the out flow of information.


The massive crowd overflowing the Jurong East Station platforms. Everyone is eager to get home after work.


Everyone queuing to get heir chance to enter the station to proceed to the next destination.


The incumbent news agency had inform the communters to endure for a few more months. Singapore residents are gullible and had to listen. There are limited venues for you to get your message across in Singapore.

We have to endure as they fine tune the system at the expense of our time. Bosses, I am late as the public transport need times to adjust accordingly.

0

SGH Clinic A Payment

It is Friday and the SGH ENT Clinic is packed with patients. The current bottleneck process is the payment and appointment counter. You will have to patiently wait for your turn. This may take 30 minutes to one hour.

Everyone is trying to pay attention to the staffs calling the patient to make payment and fix the next appointment. I am wondering when this process can be change or there is limitation in their work flow. My advice is to apply for the service express and skip the payment and appointment counter.

Apply for Service Express>>>

0

First vending machine ‘cafe’ at MRT station: A look at 13 quirky vending machines from around the world, Singapore News & Top Stories – The Straits Times

SINGAPORE – The first vending machine “cafe” at an MRT station has opened at Ang Mo Kio, with five machines serving more than 90 food and beverage options.The Chef-in Box VendCafe occupies a ground floor retail space and offers hot meals, drinks and snacks for under $6.

Source: First vending machine ‘cafe’ at MRT station: A look at 13 quirky vending machines from around the world, Singapore News & Top Stories – The Straits Times

0

SGH Car Park H

Car Park H open or covered car park offers the most economical solution to your parking needs. You can drop the patient or your love ones before proceeding to the car park.

The car park charges is $1.08 per hour. The others normal car park charge is at $2.16 per hour. Therefore you save 50% of your money.

The open car park H to Block 5 is the nearest where the walking time is 10mins or less for a healthy adult. You need to add 5 more mins of walking time for covered car park H.

0

SGH ENT Clinic Patient Experience

Registration using the automated registration machine is fast and convenient. You can scan your IC/ID card and it will generated the slip if you have a schedule appointment. The slip will show you the clinic and room to proceed for your consultant review.

Of course, seeing the consultant still take some ample waiting time. I see this is a major improvement as you can skip the registration counter.

But now the lag is at the payment and appointment counter. Just imagine, there are at least 20 consultant rooms but only 2 staffs to serve your payment and appointment needs. You need to wait at least 30 minutes on a normal day for them to serve you. It can be quite frustrating as they use a very manual method and that is by calling name instead of utilizing the queue number.

It is time SGH looks at how NHG Polyclinic is resolving this issue. At the poly clinic, you can proceed to made payment using the automated counter or back at home using AXS or internet banking. You can then queue at the appointment counter to book your appointment.

We should learn and adopt best practices in the healthcare sector for the benefits of the patients. There is no need to re-invent the wheel but sharing among each other to improve the services together.

I will email SGH and let’s see what is their comment on the payment and appointment counter issue.

0

Mum at SGH Day 1

We arrive at the Same Day Admission Centre located at Block 5, Level 1. 


My mum need to goes through the usual checkup such as temperature check and pressure measurement. As usual, you will be seen by a small doctor (小医生)who will take down his observations and update the case note. The doctor then ask us to wait for the ENT doctor(大医生), who will provide us more info on the operations. The ENT doctor updated us on the operation and the risks involve although it is very minimum.

You can wait at the Same Day Admission Centre but you will be chase out after 530pm which is their closing times.

I have opted for a B2 ward ( 6 beds) but she was send to Ward 55A which is a B1 ward (4 bed aircon area). Tomorrow, I will need to check with the admission office that she got the free upgrade due to no B2 beds available.

The operation went on smoothly and was sent to the ward at around 630pm. Her throat was slice and the thyroid remove. A tube was left at the throat side to collect any excess blood from the operated area.

She feel hungry as have not taken any food since 12am. She vomited a bit as she has a empty stomach. I tried to get some food for her to filled the stomach. But the nurse said she cannot have any solid food and gave her warm Milo only. She drink the warm Milo and went to sleep. I left the place after spending 10 hours at SGH.

0

Leaking OverHead Linkway

The overhead linkway is supposed to shield us from the rain during the wet days. But the new overhead linkway installed at Blk 672, Woodlands Drive 71 had already start to leak. On closer look, there is a gap on the roof already.


The material selected for this linkway is not desirable and had already start to corrode less than 1 year into operation. I also wonder whether they have Engineers or maintenance team doing site walk to identify facility issue.

Town Council Fees is going to raise in June 2017 and it must worth every cents we pay for conservancy charges.

It is my duty as a resident to inform the Sembawang Town Council so that they are aware of the quality of the facility installation done.

0

Patient Focus Group April 2017

Alexandra Health had been holding the patient focus group since 2000. I have join this focus group yearly as a representive of facilities management. It had provide a good perspective from the patient view. 

It gives the TOP management a chance to meet the patients and improve its service delivery. As a team, we had evolve through this service cycle. I shall not elaborate more on what is share as I may not have the rights to do so.

We are committed to deliver our duty to the north community through a close knitted team. I love my job as a facilities engineer although we work in the back room to keep the operations running. It is our duty to identify suitable vendors that can support our delicate operations to serve the community.

0

2 Womans in a House

It is not easy for my wife and my mum to living together over the past few months. Their view on doing things differ and they both cannot give way to one another. They both love to watch TV and my mum tried to give in except for her favourite show timings. I offered to buy an additional TV. But who is going to watch the TV in the room?

My mum and wife have some different perspectives.

I know definitely my wife will not want to watch in the room. What will be my mum reaction if I ask her to watch in her room? It is really a dilemma given both of their hard character. I wish my mum would take a step back but that will not happen. She already had the feeling my wife is going against her.

Living with my children is not going to be on my card given my wife character. Then, how am I going to balance living together with my wife and mum. It is ready going to be complicated as time comes as they had develop some hard feelings.

My advise is to stay away from your children to avoid any relationship complications. Visiting them once a week and both families will stay HAPPY. But they maybe others who can stay together despite their differences if they are the easygoing type.

New house with 2 keys is aimed at solving these family issues. It is the same house but with doors to separate units. Do you have this family issue also?