Starhub Customer Service Drop

Starhub is currently undergoing a major upgrade to their backend system. Customer Service, Sales and Billing are affected.
Let’s talk about their customer service on 1633 first. You will need to spend at least 10 to 20 mins on the phone before you talk to a customer service officer. So u need to be very patient before you get a chance to speak to their CSO.
I would advise u not to use their email even though they encourage you to do it. I send an email to customer service and after 7 full working days, there is still no reply. Furthermore, Starhub do not give a guarantee on how long they will take to answer it. Major company like GoDaddy Domain commit, they will reply within 3 working days.
Currently, I have a recontract issue on my Starhub TV. I was not given free VV Drama and Star Movies. Starhub escalated my case three times but no Sales officer was bother to call me back to review my case. A major breakdown in Starhub internal Communications.
I will update you on how Stahub Customer Service work in next blog update.

12 thoughts on “Starhub Customer Service Drop”

  1. I’m the victim too for almost 2 weeks now! I’m lodging complaint to relevant authority soon if they can’t bring up my phone and data connection.

  2. Worst customer service I have ever seen is from Starhub. I don’t understand why its still running! (Probably because they go by contract thing. not like in other countries where you can disconnect anytime). Will never recommend it to anyone.

  3. Yup the customer service has dropped in 2010.PPL still going for it because of contents as no competitors.If the content can be share in the future, I believe Starhub will lose its customer base if it cannot address customer problems.

  4. Yup its true.
    Every week they are disconnecting my line even though my bill is fully paid
    Billing is screwed up
    Customer service officers are not even bothered about our problems.
    I disconnected all my services with starhub. Still continuing one line only because of the contract

  5. My bill was also messed up after the recontract. The system was not rigid enough to capture the subscriber actions. In the end, Starhub has to depend on staff to do the job as the system they invested in doen’t really work.

  6. My tv box (HD) is not getting validated at all.. Yesterday i changed my tv box and Im facing problems with the new one right now.. Kindly let me know what to do and how to proceed, because I am not getting all the channels that i want to see. I can currently view only the local channels and not the one i subscribed.
    Thanks

  7. You may need to call the customer service at 1633 and see whether they can rectify for u. If they do not perform the job, it is best for u to drop by the customer service centre to speed up things.
    The CS may give reason like they need to check what channels u are entitled or subscribe to. I believe they are lapses in their system on subscriber account, sometimes CS do not even know what are the customers subscribe channels. And they cannot give u if they do not have the information.

  8. Every month my bill is full but service officers are not even bothered about our problems.
    my network being so poor till I can’t pls games on line or watch movie . I had even called them but the answer given is always ” WILL GET THE OFFICER IN-CHARGE TO CALL U 2MOROW” BUT NEVER CALL
    I will disconnected my services with starhub. Still continuing only because of the contract

  9. I never believe the phrase of the Starhub Customer Officer, ” WILL GET THE OFFICER IN-CHARGE TO CALL U 2MOROW” BUT NEVER CALL.
    It also happen to me. I have already move my internet to Singtel and I experience fast and reliable service till now. My cable bills is in a mess and they never call back to resolve the problem.
    The problem with Starhub is that customer service officer are mostly part time and contract staff. Unless u are a VIP or Super VIP customer register on the system that are then u treat with importance.

  10. Anothter victim here…. suffer and annoyed from hopeless and useless Starhub customer service.
    they screw up my cable tv plan in the first place by their sleeping sales staff.
    And it is already 2 weeks since i first visited their CS at vivo city, and then follow up with email complain 1 week later. yet, still no body call me to update and provide solution.
    Don’t know how to escalate. Please let me know the manager email address if anyone know.
    Suck Starhub CS

  11. No Starhub CS will ever call u as we are just small customers. Unless we are VIP customers.
    Most CS are contract and part time staff, so what can we expect? It is best you go to Plaza Singapura CS at basement just beside Carrefour.

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