Foodfare prepaid value

This is a good way to profit from consumer if we did not take note that the prepaid money will expired on 31 Dec of the following year. Hence, NTUC had makan my balance of money in the account as I did not use it for some time. I wonder is it NTUC FoodFare or Plus that set out this rule? It make no sense for prepaid money to expire and forfeit our money without a reminder to the consumer.

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