My Starhub Cable TV issues has started since November 2010 and the 1633 Customer Service was not of any good help. It looks like 1633 can only resolve many minor problems. I decided to go down to Starhub Customer Service Centre@Plaza Singapura.
The customer service staff consolidate all my bills from Nov 2010 to March 2011. He said he will waive off all the double charges and wrong service address add to my bill. The Stahub Customer Service Officer blame that the new billing system provision got some bugs.
But to tell you truthly, there were many customers with billing issues at the Plaza Singapura. Tempers flare at some point. Other staffs were call in to help to resolve the billing problems of customers as some customer service officers were not up to the arms.
Starhub has invested heavily on the SYSTEM itself but not on the PEOPLE"S. It need to revamp the customer service team with more full time staffs. Do not depend on part time or contract staff from job agency like Recurit Express. These part time staffs are paid $6 to $8 per hour. Pls improve the customer service before you lose the customers. The TIME will come when Singtel and Starhub can share CONTENTS.
I was approach by a direct Starhub sales personnel and he offered me a great Starhub Cable TV Deal that I simply cannot reject. You just need to be a loyal Starhub Cable TV subscriber for at least two years and do not have any contract binding you to take up this special offer.
Get the Starhub Cable TV Deal for only S$19.26 and get all these
- Basic 3 Groups
- 1 Channel worth $8.56(VV Drama in my case) free for one year
- 1 Movie Channel free for 6 months (Star Movies in my case)
- 1 Digital Set-top Box(50% rental discount)
More Savings
But I get more savings from the second month as I own a Hubstation Retail Set. I will return the Digital set-top box in the second month and transfer the service to my current Hubstation. I will save $2.14 on the rental fees and pay only S$17.12 from the second month onwards. This is a One Year Contract. Basically to ensure I do not move to MIO TV.
Extra Charges
They will usually charge u an installation fee of S$72 but will waive off S$42 and you will need to pay for S$30. No GST will be charge for this installation fees. But if you order online, you will need to pay installation fees of S$32.10 inclusive of GST.
You do not need to be a Hub Club Member to enjoy the Deal!
Recording a show using the Hubstation is easy and fast. You do not even need to set the time as it will automatically do it for you.
- Press Smart TV button
- Select to Record by Show
- Press OK
- Select your Channel and Show you want to record
- Press Rec(Blue Button)
- The details will appear on screen
- Press Save
You can also choose to record the show a few mins before it starts and stop record the show a few mins after the show end. This is an additional function to ensure you will not miss the show if it starts early or end later. But most of the time, it is quite accurate without the need to use this function.
An Engineer in the Day and Tech Cruncher at Night.