I have created a case ID with Hewlett Packard (HP) today. My hard disk had been running at 100% and still unable to be resolved by the technical team. The WhatsApp technical support team had requested me to collect log files for their technical support team to analysis the data. They make use of the software.
Choose the Recommended in ImageDiags and need to send the log files to HP Support for them to analysis. It takes about 30 minutes to collect the log files. It will generate 3 files as follows:
.htm report
IDR#.log files.
IDR LOGS TXT
HP Support will request the log file and for you to attach in the email. They will only reply to you 48 hours after reviewing the log files.
Log File for HP Support
My Hard Disk is running at 100% and hence the Desktop Computer is laggy and not in optimum condition for usage.
Disk Active Time at 100%
It will take a lot of efforts to resolve this via the technical support. Lucky the rest of my computers from Asus, Microsoft and MAC does not have this issue. This had affected my purchase decision and no more HP computers for my family computing needs.
There are times that we are unable to delete the file and folder. It is either corrupted, cannot be found or have error to delete it. We need to overcome it or it will just stay on your hard disk. This is ready back to the basic using the dos editor. Look at the YouTube Video for reference.
My computer was unable to boot up to the BIOS screen. I have notice that the power LED light is blinking on and off. This signal that there must be some problem with my power supply unit.
I open the internal casing of my desktop to do a detail analysis. I do not believe my power supply unit is damage as it is branded type. Upon switching on the power, I notice that my fans inside is switching on and off after every 3 seconds. I guess everyone know Google is our best Teacher. I done a search online and it pin point that my RAM may be the issue. I zoom in on this as the forum mention that ASUS motherboard will cycle check the RAM before starting.
I am not worry about the RAM as Kingston gives me lifetime warranty. I change the RAM to another memory slot.
Bingo, my computer start up with no issue. But now I got one slot not in good condition. I have 4 slots inside so it will not be an issue to me yet. Anyway my ASUS Motherboard B85 Plus LGA 1150 carry a three year warranty.
It is good to be IT and engineer train as it save my trip down to the computer shop. Technically train is essential as the labor charges for them are high.
You may look at the following forums if u need free help on your computer issues:
An Engineer in the Day and Tech Cruncher at Night.
