Category Archives: Computer

Feeling Frustrated at HP Case ID Jan

I have created a case ID with Hewlett Packard (HP) today. My hard disk had been running at 100% and still unable to be resolved by the technical team. The WhatsApp technical support team had requested me to collect log files for their technical support team to analysis the data. They make use of the software.

HP Image Diags

You can download the latest ImageDiags from the following link:

Choose the Recommended in ImageDiags and need to send the log files to HP Support for them to analysis. It takes about 30 minutes to collect the log files. It will generate 3 files as follows:

  • .htm report
  • IDR#.log files.

HP Support will request the log file and for you to attach in the email. They will only reply to you 48 hours after reviewing the log files.

Log File for HP Support

My Hard Disk is running at 100% and hence the Desktop Computer is laggy and not in optimum condition for usage.

Disk Active Time at 100%

It will take a lot of efforts to resolve this via the technical support. Lucky the rest of my computers from Asus, Microsoft and MAC does not have this issue. This had affected my purchase decision and no more HP computers for my family computing needs.

Computer cannot boot up

My computer was unable to boot up to the BIOS screen. I have notice that the power LED light is blinking on and off. This signal that there must be some problem with my power supply unit.

I open the internal casing of my desktop to do a detail analysis. I do not believe my power supply unit is damage as it is branded type. Upon switching on the power, I notice that my fans inside is switching on and off after every 3 seconds. I guess everyone know Google is our best Teacher. I done a search online and it pin point that my RAM may be the issue. I zoom in on this as the forum mention that ASUS motherboard will cycle check the RAM before starting.

I am not worry about the RAM as Kingston gives me lifetime warranty. I change the RAM to another memory slot.

Bingo, my computer start up with no issue. But now I got one slot not in good condition. I have 4 slots inside so it will not be an issue to me yet. Anyway my ASUS Motherboard B85 Plus LGA 1150 carry a three year warranty.

It is good to be IT and engineer train as it save my trip down to the computer shop. Technically train is essential as the labor charges for them are high.

You may look at the following forums if u need free help on your computer issues: