My Starhub Cable TV issues has started since November 2010 and the 1633 Customer Service was not of any good help. It looks like 1633 can only resolve many minor problems. I decided to go down to Starhub Customer Service Centre@Plaza Singapura.
The customer service staff consolidate all my bills from Nov 2010 to March 2011. He said he will waive off all the double charges and wrong service address add to my bill. The Stahub Customer Service Officer blame that the new billing system provision got some bugs.
But to tell you truthly, there were many customers with billing issues at the Plaza Singapura. Tempers flare at some point. Other staffs were call in to help to resolve the billing problems of customers as some customer service officers were not up to the arms.
Starhub has invested heavily on the SYSTEM itself but not on the PEOPLE"S. It need to revamp the customer service team with more full time staffs. Do not depend on part time or contract staff from job agency like Recurit Express. These part time staffs are paid $6 to $8 per hour. Pls improve the customer service before you lose the customers. The TIME will come when Singtel and Starhub can share CONTENTS.
Asis Plus (Ch 49) will cease transmission on 29 February 2008. There will be no impact on your monthly subscription except you have one less channel to watch on Starhub Cable TV Chinese Entertainment Basic Group. Starhub has determined that Asia Plus was not popular among its subscribers and has therefore decided to discontinued the carriage of this channel. Star Chinese Channel (Ch 46) and TVB8 (Ch53) were recently added to Chinese Entertainment Basic Group. TVB8 has very good entertainment and documentary content and surpassed those from Mediacorp. You may visit Stahub website for more details. In addition, you may call the Customer Care at 1633 or send as an email at email@example.com.
In view of the strong competition form Singtel MioTV, Starhub has launched the Hubstation. This gadget allows you to watch cable tv, surf the net free at 1Mbps and made unlimited local calls from your residential phone line at one flat fee. Pls visit Starhub for the terms and conditions.
Singtel offically launches its MIO TV today. It will be battling out with Starhub in the Cable TV market in Singapore. Starhub has already got a large subscriber base for its Cable TV network. The question will be, will Starhub lose its subscriber to Singtel? Sign up for the MIO TV and enjoy free movies on demand for 6 months. Click here to MIOTV >>>
An Engineer in the Day and Tech Cruncher at Night.