Lenovo Service Centre Singapore Review #1

My Lenovo IdeaPad U150 was having screen display problems after using less than 24 hours. The screen display colors was distorted and I have to send it to a Lenovo Service Centre. The Lenovo Service Centre is not operated by Lenovo but a third party contractor called Megalink Systems appointed by Lenovo. The Lenovo Service Centre has limited technical staff and that is why repair will take at least 5 working days. Furthermore, the service centre only works Monday to Friday.

My Lenovo IdeaPad U150 took 6 working days to complete the screen distortion repair. I send it in on 11 Dec 2009 and repair was completed on 21 Dec 2009. The reason for the screen distortion was the cable was loose as explained by the staff. But after taking it back home, the screen distortion problem came back after less than 24 hours of using. I will need to visit the service centre for the same problem again next week.

I guess I will have to wait another week before they can resolved my problem as most likely they will not rectify it for me on the same day. This time they must solve it as I do not want to made a third trip for the same problem. It may either means Lenovo IdeaPad Standard is low or the technical staff at the service centre is not well trained for this new line of laptop products.

My rating for the Lenovo Service Centre is 6 out of 10.

Lenovo Service Centre Singapore
(Megalink Systems)
170 Upper Bukit Timah Road
#05-06/07-40
Bukit Timah Shopping Centre
Singapore 588179

Operating Hours
9AM to 6PM(Monday to Fridays and closed on Public Holidays)

Contact Number: +65 64639469
Fax number: +65 64665947

2 thoughts on “Lenovo Service Centre Singapore Review #1”

  1. This service center is totally waste; all the technicians are unqualified, poor business operation. My laptop is Lenovo Edge 420, after a week I got problem with screen; they take 4 weeks to change one laptop LCD screen. I call the representative for chasing the status of my laptop they answer me like this “we order the screen already, till date we not received”. This is not a customer support, it look like they are telling there not chasing the procurement department. It is frustrating too much; my rating for the Lenovo Service Centre is 0 out of 10.

  2. You must understand this is not Lenovo own service centre. It has been contract out to a third party company. I love Lenovo but not the after sales service. So switching to Toshiba, Samsung or LG is better for after sales service.

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