My Lenovo IdeaPad U150 was having screen display problems after using less than 24 hours. The screen display colors was distorted and I have to send it to a Lenovo Service Centre. The Lenovo Service Centre is not operated by Lenovo but a third party contractor called Megalink Systems appointed by Lenovo. The Lenovo Service Centre has limited technical staff and that is why repair will take at least 5 working days. Furthermore, the service centre only works Monday to Friday.
My Lenovo IdeaPad U150 took 6 working days to complete the screen distortion repair. I send it in on 11 Dec 2009 and repair was completed on 21 Dec 2009. The reason for the screen distortion was the cable was loose as explained by the staff. But after taking it back home, the screen distortion problem came back after less than 24 hours of using. I will need to visit the service centre for the same problem again next week.
I guess I will have to wait another week before they can resolved my problem as most likely they will not rectify it for me on the same day. This time they must solve it as I do not want to made a third trip for the same problem. It may either means Lenovo IdeaPad Standard is low or the technical staff at the service centre is not well trained for this new line of laptop products.
My rating for the Lenovo Service Centre is 6 out of 10.
Lenovo Service Centre Singapore
170 Upper Bukit Timah Road
Bukit Timah Shopping Centre
9AM to 6PM(Monday to Fridays and closed on Public Holidays)
Contact Number: +65 64639469
Fax number: +65 64665947