Tag Archives: HP

Feeling Frustrated at HP Case ID Jan

I have created a case ID with Hewlett Packard (HP) today. My hard disk had been running at 100% and still unable to be resolved by the technical team. The WhatsApp technical support team had requested me to collect log files for their technical support team to analysis the data. They make use of the software.

HP Image Diags

You can download the latest ImageDiags from the following link:

Choose the Recommended in ImageDiags and need to send the log files to HP Support for them to analysis. It takes about 30 minutes to collect the log files. It will generate 3 files as follows:

  • .htm report
  • IDR#.log files.

HP Support will request the log file and for you to attach in the email. They will only reply to you 48 hours after reviewing the log files.

Log File for HP Support

My Hard Disk is running at 100% and hence the Desktop Computer is laggy and not in optimum condition for usage.

Disk Active Time at 100%

It will take a lot of efforts to resolve this via the technical support. Lucky the rest of my computers from Asus, Microsoft and MAC does not have this issue. This had affected my purchase decision and no more HP computers for my family computing needs.