Late fees waiver for most SINGAPORE credit cards and loans account are no longer process by the customer service officer via call centre.

It will only be process through their automated phone banking. You need to ensure that your mobile number are registered with the bank. The system will request for your mobile number. It will SMS you the outcome of the review process. You need to accept the final decision whether it is favourable or unfavourable to your request

The customer service officer will no longer be able to help you on any fees waiver. Thus, if you have a good payment records, the waiver will most likely be successful. It is not for the customers whom are unable to track their payment schedule timely.