Poor Communication of staff

The clinical coordinator has requested my father to go the NCC for a urine test today. He went there as requested but was told that he need not take the test and can go back. I understand that she has went for a meeting that morning and the doctor has advised such a test was not necessary.
If this was the case, she should not have made the request to us if she cannot made this kind of decision. Furthermore, she should have consulted the doctor before asking us to made the trip to the National Cancer Centre.

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