I am preparing my migration of broadband, TV and home line to Starhub. Singtel is no extending any special promotion to loyal customer like me.
Subscribing a package is easy but transferring your home line number is a more complicated process.
I have to inform Singtel to untie my number. In addition, they still must assign a dummy number as my broadband is still active and not cancel yet.
The process takes about 3 to 5 working days to untie the home line number. This will enable you to port the number without applying a new number.
It is entirely up to you whether you want to retain the existing line or get a new line. There will be a few days of downtime for your home line during the transfer due to the paper works.
You can plan early as the other service providers will also take time to activate the 2nd port of your fibre.
It is critical that you must not terminate your line or subscription or you will face downtime for your service. It is inevitable that you will be paying two services for a few days.