SGH ENT Clinic Patient Experience

Registration using the automated registration machine is fast and convenient. You can scan your IC/ID card and it will generated the slip if you have a schedule appointment. The slip will show you the clinic and room to proceed for your consultant review.

Of course, seeing the consultant still take some ample waiting time. I see this is a major improvement as you can skip the registration counter.

But now the lag is at the payment and appointment counter. Just imagine, there are at least 20 consultant rooms but only 2 staffs to serve your payment and appointment needs. You need to wait at least 30 minutes on a normal day for them to serve you. It can be quite frustrating as they use a very manual method and that is by calling name instead of utilizing the queue number.

It is time SGH looks at how NHG Polyclinic is resolving this issue. At the poly clinic, you can proceed to made payment using the automated counter or back at home using AXS or internet banking. You can then queue at the appointment counter to book your appointment.

We should learn and adopt best practices in the healthcare sector for the benefits of the patients. There is no need to re-invent the wheel but sharing among each other to improve the services together.

I will email SGH and let’s see what is their comment on the payment and appointment counter issue.

Mum at SGH Day 1

We arrive at the Same Day Admission Centre located at Block 5, Level 1. 


My mum need to goes through the usual checkup such as temperature check and pressure measurement. As usual, you will be seen by a small doctor (小医生)who will take down his observations and update the case note. The doctor then ask us to wait for the ENT doctor(大医生), who will provide us more info on the operations. The ENT doctor updated us on the operation and the risks involve although it is very minimum.

You can wait at the Same Day Admission Centre but you will be chase out after 530pm which is their closing times.

I have opted for a B2 ward ( 6 beds) but she was send to Ward 55A which is a B1 ward (4 bed aircon area). Tomorrow, I will need to check with the admission office that she got the free upgrade due to no B2 beds available.

The operation went on smoothly and was sent to the ward at around 630pm. Her throat was slice and the thyroid remove. A tube was left at the throat side to collect any excess blood from the operated area.

She feel hungry as have not taken any food since 12am. She vomited a bit as she has a empty stomach. I tried to get some food for her to filled the stomach. But the nurse said she cannot have any solid food and gave her warm Milo only. She drink the warm Milo and went to sleep. I left the place after spending 10 hours at SGH.

Leaking OverHead Linkway

The overhead linkway is supposed to shield us from the rain during the wet days. But the new overhead linkway installed at Blk 672, Woodlands Drive 71 had already start to leak. On closer look, there is a gap on the roof already.


The material selected for this linkway is not desirable and had already start to corrode less than 1 year into operation. I also wonder whether they have Engineers or maintenance team doing site walk to identify facility issue.

Town Council Fees is going to raise in June 2017 and it must worth every cents we pay for conservancy charges.

It is my duty as a resident to inform the Sembawang Town Council so that they are aware of the quality of the facility installation done.