Patient Focus Group April 2017

Alexandra Health had been holding the patient focus group since 2000. I have join this focus group yearly as a representive of facilities management. It had provide a good perspective from the patient view. 

It gives the TOP management a chance to meet the patients and improve its service delivery. As a team, we had evolve through this service cycle. I shall not elaborate more on what is share as I may not have the rights to do so.

We are committed to deliver our duty to the north community through a close knitted team. I love my job as a facilities engineer although we work in the back room to keep the operations running. It is our duty to identify suitable vendors that can support our delicate operations to serve the community.

2 Womans in a House

It is not easy for my wife and my mum to living together over the past few months. Their view on doing things differ and they both cannot give way to one another. They both love to watch TV and my mum tried to give in except for her favourite show timings. I offered to buy an additional TV. But who is going to watch the TV in the room?

My mum and wife have some different perspectives.

I know definitely my wife will not want to watch in the room. What will be my mum reaction if I ask her to watch in her room? It is really a dilemma given both of their hard character. I wish my mum would take a step back but that will not happen. She already had the feeling my wife is going against her.

Living with my children is not going to be on my card given my wife character. Then, how am I going to balance living together with my wife and mum. It is ready going to be complicated as time comes as they had develop some hard feelings.

My advise is to stay away from your children to avoid any relationship complications. Visiting them once a week and both families will stay HAPPY. But they maybe others who can stay together despite their differences if they are the easygoing type.

New house with 2 keys is aimed at solving these family issues. It is the same house but with doors to separate units. Do you have this family issue also?

I am part of NHG

I have wanted to be part of the healthcare family but unable to do so as I was trained as a engineer. Many years back, the only job that was available was the Facility which is closely related to engineering. But you hardly see any vacancy available on their job site.

My chance only came when Alexandra Health have an opportunity available. I grabbed it 3.5 years back and never look back. The company given me a rare opportunity and I learn so many things down the road. I was involve from equipments to facility to medical equipment and energy and facility. It open up a wide perspective and also many career opportunity for me. But I never left as it is near my houses and thanks to Donald who given me this valuable chance.

Woodlands Polyclinic
I reflect on this board at Woodlands Polyclinic and it remind me that I will be part of this NHG family on Oct 2017. Everyone one of us is doing our part to enhance the healthcare experience.

Facilities is just one part of the healthcare back bone support group. We can be outsource anytime if the management think we are not important or of no financial value. But I like any other Engineers hold the knowledge and key to the integration of services to ensure healthcare workers can perform their job.

Fire Extinguisher Unusable

The fire extinguisher was not usable but yet it was not replace. This may pose a safety hazard to the staffs working in the store should a fire occur.


Fire Extinguisher at Phoon Huat@Masiling Outlet. The fire extinguisher should be replace or send for recharging if applicable.

Having an unusable fire extinguisher is a safety hazard to the employees and customers!

Gas leaking in Riser

There was gas leaking out of my gas riser room outside my flat. I have verified it is not from my cooker as there are no gas smell in the kitchen.

Gas meter
The gas meter is not running when I off the cooker.

I have no alternative but to activate City Gas in the evening. The service team came one hour after the activation. They check with a gas meter and verified it was not from my piping. Their suspicion is from the flat below. The town gas is lighter and will rise up through the ventilation provided in the riser room.

Thus they went to the flat below us to conduct their investigation. The City Gas never update me and I leave it in their good hands.

My or your kids

My relative send her children to be look after by a nanny which is very common in Singapore during the 1990s. Like many others, they have to do it in order to earn money to provide food and necessity for the children.

20 years past and her children had completed the polytechnic or university education. They also found jobs and able to contribute to the family.

Recently, their nanny requested the children to help fold urn papers for the Qing Ming Festival. They took leave and went to their nanny house to help out. It is a simple gestures but yet it bought pain to their parents.

Why are you so willing to help your nanny?

Both of you never had the time to care for us when we were young. Our nanny take good care of us.

This statement hurt them down in the hearts. But they also do not deny it as this was the true fact of life in Singapore. Yet they cannot turn back time. The children may regret it one day when they realise how hard it is to raise off spring in Singapore.

it may also happen to people like us as we use most of our time earning money for the family. Thus we need to save for ourself and be prepare for the future. We also do not take care our children well as we need to earn money to put food on the table and provide for their life.